Total Quality Management

Besterfield, Dale H.,

Total Quality Management Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield... Eta al - 3rd ed. - South Asia : Pearson Prentice Hall, c2003. - 652 p.: ill.;

This book is having a appendix

978813174

658.4013 / BES/TOT