Besterfield, Dale H., <br/><br/>
Total Quality Management  

 - 3rd ed. 
 - South Asia :  Pearson Prentice Hall,  c2003. 
 - 652 p.:  ill.; 
<br/><br/>This book is having a appendix 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BES/TOT