Jayaraman, M. S., <br/><br/>
Business Process Reengineering 
M S Jayaraman, Ganesh Natarajan & A V Rangaramanujan 
 - New Delhi :  Tata McGraw-Hill Publishing Company Limitede,  c1994. 
 - xv, 219 p.:  ill.; 
<br/><br/>This book is having appendix. 
<br/><br/><label>ISBN: </label>0074621696 
<br/><br/><label>Dewey Class. No.: </label>658.4063  / JAY/BUS