Harrington, H.J., <br/><br/>
The Improvement Process :  How America's Leading Companies Improve Quality 
H.J,. Harrington 
 - New York :  McGraw-Hill Book Company,   c1987. 
 - xv, 239 p.:  ill.; 
<br/><br/>This book having Appendix. 
<br/><br/><label>ISBN: </label>0070267545 
<br/><br/><label>Dewey Class. No.: </label>658.562  / HAR/IMP