TY  - BOOK
AU  - Harrington, H.J.,
TI  - The Improvement Process: How America's Leading Companies Improve Quality
SN  - 0070267545
U1  - 658.562 22
PY  - 1987///
CY  - New York
PB  - McGraw-Hill Book Company, 
N1  - This book having Appendix
ER  -