TY  - BOOK
AU  - Neiger, Dina.
AU  - Churilov, Leonid.
AU  - Flitman, Andrew.
TI  - Value-Focused Process Engineering: a Systems Approach: with Applications to Human Resource Management
SN  - 9780387095202
U1  - 658.4063 
PY  - 2009///
CY  - New Jersey
PB  - Springer
N1  - This book is having appendix on page 253
ER  -