TY  - BOOK
AU  - Chorianopoulos, Antonios.
TI  - Effective CRM using predictive analytics 
SN  - 9781119011552
PY  - 2016///
CY  - UK
PB  - John Wiley & Sons, Ltd
UR  - http://opac.dbit.in/cgi-bin/koha/opac-retrieve-file.pl?id=8ea91170e3dfd9bdcd76765fbd7869a5
ER  -