TY  - BOOK
AU  - Murphy, Herta A.,
AU  - Hildebrandt, Herbert W.,
AU  - Thomas, Jane P.,
TI  - Effective Business Communications
SN  - 9780070187757
U1  - 658.45 
PY  - 1997///
CY  - Boston
PB  - McGraw-Hill
N1  - This book is having appendixes
ER  -