Chase, Richard B, Operations Management: for Competitive Advantage Richard B Chase, F Robert Jacobs, Nicholas J Aquilano.... Eta al - 11th ed. - New Delhi : Tata McGraw-Hill Publishing Company Limited, c2006. - xxxv, 875 p.: ill.; This book is having a appendix ISBN: 9780070604483 Dewey Class. No.: 658.522 / CHA/OPE