Bank, John <br/><br/>
The essence of Total Quality Management  
John Bank 
 - New Delhi :  Prentice Hall of India Private Limited,  c1992. 
 - x, 203 p.:  ill.; 
<br/><br/><label>ISBN: </label>8120309030 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BAN/TOT