Crosby, B. Philip. <br/><br/>
Quality Is free :  The Art of  Making quality Certain 
Philip B. Crosby 
 - New York :  McGraw-Hill Book Company,  c1986. 
 - ix, 309 p.:  ill.; 
<br/><br/><label>ISBN: </label>071005900 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / QUA/PHI