Dahlgaard, Jens J., <br/><br/>
Fundamentals of Total Quality Magagement :  Process analysis and improvement/ 
Jens, J. Dahlgaard, Kai Kristensen & Gopal K. Kanji 
 - U.K :  Nelson Thornes Ltd,  c2002. 
 - xi, 371 p.:  ill; 
<br/><br/><label>ISBN: </label>0748772936 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / DAH/FUN