TY - BOOK AU - Dahlgaard, Jens J., AU - Kristensen, Kai. AU - Kanji, Gopal K., TI - Fundamentals of Total Quality Magagement: Process analysis and improvement SN - 0748772936 U1 - 658.4013 22 PY - 2002/// CY - U.K PB - Nelson Thornes Ltd ER -