000 00268nam a22001097a 4500
020 _a9781422139066
100 _aNayar Vineet
_911735
245 _aEmployees First Customers Second
260 _aBoston
_bHarvard Business Press
_c2010
300 _a198 pg.
942 _cBOOK
999 _c11398
_d11398